USPS OIG Report: Mail Delivery and Customer Service Issues – Brooklyn, NY

This report presents the results of our audit to assess mail delivery on selected routes and retail counter services at the Bushwick Station, Brooklyn, NY. The Bushwick Station is in the Triboro District of the Northeast Area. This audit was initiated at the request of Congresswoman Nydia M. Velazquez of the 7th District, NY, based…

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ELM Revision: Uniform Requirements

Effective February 14, 2019, the Postal Service™ is revising the Employee and Labor Relations Manual (ELM), sections 932.11g and 932.22b, to reflect changes in uniform requirements. Under revised section 932.11g, the type of postal retail personnel required to wear the prescribed uniform while performing work duties now includes postmasters at Cost Ascertainment Group (CAG) A-K…

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USPS OIG: No Sale Transactions – Bloomfield, NJ, Main Office

This report presents the results of our self-initiated audit of No Sale Transactions – Bloomfield, NJ, Main Office, which is in the Northern New Jersey District of the Northeast Area. This audit was designed to provide Postal Service management with timely information on potential financial control risks at Postal Service locations. Read full report Source:…

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USPS: Video explains recent price changes

A new Postal Service video explains the price changes that took effect Jan. 27. The changes raised Mailing Services product prices approximately 2.5 percent. Shopping Services price increases vary by product. USPS released the 1-minute, 10-second video this week. The Retail and Customer Service Operations Blue page has a 2019 price change kit for Postmasters….

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Postal Bulletin highlights Passport Services

The Department of State’s Passport Services Directorate issues U.S. passports to traveling Americans. Passports are a request to foreign governments to permit you to travel, and also allow you to re-enter the United States. A passport book or card is proof of identity and U.S. citizenship. U.S. citizens can use each as follows: The passport…

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USPS OIG Report: No Sale Transactions in Dallas, TX

Background This report presents the results of our self-initiated audit of No Sale Transactions – Dallas, TX, Mockingbird Finance Station. The Mockingbird Finance Station is in the Dallas District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations….

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USPS Mystery Shopper Program Scores

A window clerk told me that they were informed by a manager that anything less than a mystery shopper program score of 100% for our office is now considered a failure. Anyone else being told this? Also, has anyone fielded the idea of us mystery-shopping the CPU’s using the same criteria for the shopping experence…

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USPS offers reminder on mailing lighters

The Postal Service wants employees and customers to remember that cigarette and utility lighters must be authorized to enter the mailstream via surface transportation, such as USPS Retail Ground or Parcel Select. Cigarette and utility lighters are prohibited from air transportation — such as Priority Mail, First-Class Mail and First-Class Package Service — and from…

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