September 21, 2021 (RISC-WP-21-010) The Postal Service’s Interactive Voice Response (IVR) system attempts to quickly resolve a customer inquiry without transferring the caller to a customer care agent. Between fiscal year (FY) 2018 and the first eight months of FY 2021, the IVR system’s containment rate – the rate of calls not transferred to agents…
September 22, 2021 In his latest video message, Postmaster General Louis DeJoy thanks USPS employees for the organization’s recent service performance improvements. In August, the Postal Service delivered 94.1 percent of Marketing Mail on time when compared with the organization’s service standard — the highest level of service performance ever recorded for that mail category….
For Immediate Release – September 21, 2021 The U.S. Department of Labor’s Occupational Safety and Health Administration will hold a virtual meeting Oct. 13, 2021, to solicit public comments and suggestions on key issues facing OSHA’s Whistleblower Protection Program. This is the eighth in a series of meetings on how the agency can improve the…
September 21, 2021 The Postal Service and the American Postal Workers Union (APWU) have agreed to extend contract negotiations on a new collective bargaining agreement. Although the contract with the APWU expired at midnight Sept. 20, USPS and the union mutually agreed to extend negotiations. The APWU represents more than 200,000 postal employees nationwide. Related:…
Introduction While conducting site visits at the Los Angeles Terminal Handling Services (THS) for our ongoing Air Mail Not Moving as Assigned audit, the OIG found significant opportunities to improve the Postal Service’s air carrier contract management. The purpose of this alert is to bring these issues to the Postal Service’s attention and make recommendations…
September 20, 2021 Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened…
September 20, 2021 Accurate scanning matters more than you might think. That’s the message USPS is delivering to employees as it works to offer excellent service, a cornerstone of the organization’s 10-year plan, Delivering for America. Most employees know that scanning allows customers to know when their packages will arrive, a critically important requirement in…
September 15, 2021 MINNEAPOLIS & SAINT PAUL, MN – USPS aims to curb dog bites suffered by postal employees by launching a new Dog Paw Program in the Twin Cities Metro across ZIP Codes in the 551 & 554 area. Mail Carriers face the risks of a nip, bite, or even a vicious attack while…
