January 15, 2026 The Postal Service announced significantly improved delivery performance during this past holiday season, a result of large investments in technology and enhanced logistical planning and execution. Letters and packages were delivered on average within 2.5 days between Nov. 15 and Jan. 9. The average was 2.8 days for the same period last year. On-time … Read more
January 5, 2024 WASHINGTON, DC — The United States Postal Service reported new delivery performance metrics for the thirteenth week of the first quarter for fiscal year 2024. The average time for the Postal Service to deliver a mailpiece or package across the nation was 2.7 days. FY24 first quarter service performance scores covering October … Read more
Washington D.C. (October 12, 2021)—On Friday, October 15, 2021 at 11 a.m. CT / 12 p.m. ET, Rep. Gerald E. Connolly, Chairman of the Subcommittee on Government Operations, will hold a field hearing in Chicago, Illinois to examine dramatic reductions in the U.S. Postal Service’s delivery performance in the city and nationally. Since Postmaster General … Read more
September 20, 2021 Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened … Read more
Delivery of First-Class Mail, Marketing Mail and Periodicals showed improvement in May as Postal Service operations continue to recover from challenges brought on by the coronavirus pandemic. Compared with fiscal year 2021’s second quarter (Jan. 1-March 31), May’s numbers showed: • A 9.5 percentage point improvement in First-Class Mail deliveries, with 87.6 percent being delivered … Read more
Objective Our objective was to determine the reasons certain full-service mail volume is excluded from the Postal Service’s service performance measurement. The Postal Service uses Intelligent Mail Barcodes (IMb) on mailpieces to sort and track mail. The IMb allows mailers and the Postal Service to track each mailpiece from acceptance to delivery, which helps calculate … Read more