USPS: Cronkhite named chief human resources officer

Isaac Cronkhite has been named the Postal Service’s chief human resources officer, a position he has held on an acting basis since January. Cronkhite leads the organization’s efforts to engage employees, strengthen workplace experiences, and foster and cultivate talent to ensure workers are positioned to meet customers’ evolving needs. In a June 13 memo announcing…

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USPS: EXFC Measurement Process replaced with Internal Service Performance Measurement System

On July 5, 2018, the Postal Regulatory Commission approved Internal Service Performance Measurement (SPM) for USPS® as the official system of record for service measurement and reporting effective October 1, 2018. This means USPS will retire the legacy External First-Class Measurement system on September 30, 2018. Internal SPM leverages the USPS workforce to randomly scan…

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USPS: Internal Service Performance Measurement (SPM) will replace External First-Class (EXFC)

Internal Service Performance Measurement (SPM) will replace External First-Class (EXFC), a system that relies heavily on support from an outside organization. EXFC will be retired Sept. 30, and Internal SPM will become the Postal Service’s official service reporting and recording system Oct. 1. The Postal Regulatory Commission (PRC) recently approved the change, which is part…

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