September 20, 2021 Accurate scanning matters more than you might think. Thatās the message USPS is delivering to employees as it works to offer excellent service, a cornerstone of the organizationās 10-year plan, Delivering for America. Most employees know that scanning allows customers to know when their packages will arrive, a critically important requirement in…
Isaac Cronkhite has been named the Postal Serviceās chief human resources officer, a position he has held on an acting basis since January. Cronkhite leads the organizationās efforts to engage employees, strengthen workplace experiences, and foster and cultivate talent to ensure workers are positioned to meet customersā evolving needs. In a June 13 memo announcing…
On July 5, 2018, the Postal Regulatory Commission approved Internal Service Performance Measurement (SPM) for USPSĀ® as the official system of record for service measurement and reporting effective October 1, 2018. This means USPS will retire the legacy External First-Class Measurement system on September 30, 2018. Internal SPM leverages the USPS workforce to randomly scan…
Internal Service Performance Measurement (SPM) will replace External First-Class (EXFC), a system that relies heavily on support from an outside organization. EXFC will be retired Sept. 30, and Internal SPM will become the Postal Serviceās official service reporting and recording system Oct. 1. The Postal Regulatory Commission (PRC) recently approved the change, which is part…
