USPS: Employee feedback helps improve SPLU Tool

The Postal Service has improved its Single Package Lookup Tool, which integrates multiple tracking systems into one user-friendly application. The application, also known as the SPLU Tool, produces an average of 46,000 tracking insights each day that employees use to resolve customer inquiries. In July, the SPLU team conducted a survey to better understand employees’…

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USPS Surface Visibility program expands

USPS has expanded its Surface Visibility (SV) program to an additional 114 sites, bringing the total number to 437 across the nation. The program is part of the Postal Service’s broader efforts to better use technology and promote the SV application, which improves scanning and makes it easier for business customers to know the whereabouts…

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You Tube Video Exposes Complex Internal Package Theft at USPS

By Dave Parkinson – November 27, 2015 A Canadian awaiting a package from Miami, Florida was shocked to find out his package of comic books was tampered with using a sophisticated rerouting technique within the USPS. Miami, Florida/Toronto, Ontario – You Tuber Luanga Nuwame has recently launched a public service announcement video on his Homemade…

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Woman recovers package after it got stuck in 40,000 mile mailing loop (video)

Michael Finney helped a woman after her package got stuck for months in an endless cycle known as a mailing loop. It traveled in circles for 40,000 miles across the country and no one could stop it, until 7 On Your Side found a way. (August 15, 2014) SAN FRANCISCO (KGO) — It’s a quirk…

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