USPS emphasizes importance of scanning

September 20, 2021 Accurate scanning matters more than you might think. That’s the message USPS is delivering to employees as it works to offer excellent service, a cornerstone of the organization’s 10-year plan, Delivering for America. Most employees know that scanning allows customers to know when their packages will arrive, a critically important requirement in…

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USPS OIG Report: A Primer on Service Standards

September 2, 2021 (RISC-WP-21-008) A service standard is the number of days the Postal Service has determined it should take a specific type of mail to be delivered. Service standards set customer expectations and provide accountability for quality of service. The OIG provided an overview of the intricacies of USPS service standards. Specifically, we explained…

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USPS OIG Report: Assessment of the USPS’s Service Performance and Costs

Objective Costs for the Postal Service to process, transport, and deliver mail are outpacing its revenue and it faces considerable pressure to reduce costs without harming service. We set out to determine how service performance has trended for all mail classes and compared that performance to cost trends over the last five years. We analyzed…

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USPS Failed to Meet Service Targets in 2015, PRC Report Says

Web News Article #: 70-2016 03/31/2016 – According to the Postal Regulatory Commission’s (PRC) Annual Compliance Determination Report (ACD), the Postal Service failed to meet the majority of service performance targets in fiscal year 2015. Service performance remains “substantially below their targets,” the March 28 report found. The Postal Service lowered service standards in January…

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