July 14, 2023 USPS officials have informed NALC of additional fraudulent activity against the LiteBlue application. The Postal Service is reporting that this new activity appears to be more sophisticated than the previous infiltration of USPS systems. This breach is compromising the Multifactor Authentication (MFA) one-time passcode feature that was added earlier this year, after…
September 21, 2021 (RISC-WP-21-010) The Postal Service’s Interactive Voice Response (IVR) system attempts to quickly resolve a customer inquiry without transferring the caller to a customer care agent. Between fiscal year (FY) 2018 and the first eight months of FY 2021, the IVR system’s containment rate – the rate of calls not transferred to agents…
Does anybody know if the call out system is working or not? I’ve been trying to call out since last 3 weeks. It goes through the whole process and right when it’s time for the confirmation number it says the system is not available. I’m trying to call around 3:00 am. I’m curious if its…
