July 14, 2023 USPS officials have informed NALC of additional fraudulent activity against the LiteBlue application. The Postal Service is reporting that this new activity appears to be more sophisticated than the previous infiltration of USPS systems. This breach is compromising the Multifactor Authentication (MFA) one-time passcode feature that was added earlier this year, after…
September 21, 2021 (RISC-WP-21-010) The Postal Service’s Interactive Voice Response (IVR) system attempts to quickly resolve a customer inquiry without transferring the caller to a customer care agent. Between fiscal year (FY) 2018 and the first eight months of FY 2021, the IVR system’s containment rate – the rate of calls not transferred to agents…
Postal Service craft employees can now use the Enterprise Leave Request Application to request unscheduled leave. The application, also known as eLRA, is accessible through LiteBlue using a computer, smartphone or other mobile device. Non-craft employees have used the eLRA for several years. Recent improvements to the system have made it available to craft employees….
