USPS OIG Report: 1-800-ASK-USPS –  Interactive Voice Response System

September 21, 2021 (RISC-WP-21-010) The Postal Service’s Interactive Voice Response (IVR) system attempts to quickly resolve a customer inquiry without transferring the caller to a customer care agent. Between fiscal year (FY) 2018 and the first eight months of FY 2021, the IVR system’s containment rate – the rate of calls not transferred to agents…

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USPS: New method for craft employee unscheduled leave requests

Postal Service craft employees can now use the Enterprise Leave Request Application to request unscheduled leave. The application, also known as eLRA, is accessible through LiteBlue using a computer, smartphone or other mobile device. Non-craft employees have used the eLRA for several years. Recent improvements to the system have made it available to craft employees….

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