November 29, 2022 The Postal Service will soon add new functionality to mobile delivery devices, or MDDs, that allows users to quickly help customers update their change-of-address requests. For instance, when a customer makes a mistake or has to alter information on an already submitted change-of-address request, they must submit PS Form 3546 to make…
Introduction This management alert presents issues identified during our Review of National Change of Address and Moversguide Applications audit (Project Number: 21‑146). Our objective is to notify U.S. Postal Service management of risks associated with ineffective identify verification controls on the Moversguide application. See Appendix A for additional information about this alert. Background A change…
USPS is testing a service that allows customers to pay a fee to have their permanent Change of Address mail forwarded for up to 18 months. Extended Mail Forwarding is geared toward customers who may be displaced temporarily, on extended assignments, or who may not have updated their mailing contacts within the usual mail forwarding…
USPS has improved the way it helps telephone callers who request change-of-address services, thanks to a team that came together from several postal departments. Until about two years ago, the organization’s customer care centers received approximately 400,000 calls annually from individuals with questions or concerns regarding their change-of-address requests. “For security reasons, there are limits…
The Postal Service requires all employees to provide a current mailing address. If you need to update your information, five methods are available: • LiteBlue. Use any computer to go to liteblue.usps.gov and enter your employee identification number and password. Select the “Change of Address” option in the rotating carousel in the center of the…
Objective Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service. The Postal Service offers COA service whereby residential and business customers can apply to have their mail forwarded to a new address. This service helps customers manage potential adjustments to their mail delivery. The…
How does undeliverable as addressed mail impact you as a sender or receiver? Each year, about 6.8 billion mailpieces cannot be delivered as addressed for reasons such as people and businesses moving, illegible addresses, or deceased addressees. It is estimated that more than 40 million Americans change their addresses annually. However, not all moves are…
College students changing their addresses should use the U.S. Postal Service website instead of private websites, if you want to have the change take effect in a timely manner. USPS in Madison sent out a news release on Thursday, saying they’ve received plenty of calls from people who have used online companies to change their…
