USPS OIG Management Alert: Issues Identified with Internet Change of Address

Introduction This management alert presents issues identified during our Review of National Change of Address and Moversguide Applications audit (Project Number: 21‑146). Our objective is to notify U.S. Postal Service management of risks associated with ineffective identify verification controls on the Moversguide application. See Appendix A for additional information about this alert. Background A change…

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USPS: Extended Mail Forwarding test

USPS is testing a service that allows customers to pay a fee to have their permanent Change of Address mail forwarded for up to 18 months. Extended Mail Forwarding is geared toward customers who may be displaced temporarily, on extended assignments, or who may not have updated their mailing contacts within the usual mail forwarding…

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USPS: New process improves change-of-address service

USPS has improved the way it helps telephone callers who request change-of-address services, thanks to a team that came together from several postal departments. Until about two years ago, the organization’s customer care centers received approximately 400,000 calls annually from individuals with questions or concerns regarding their change-of-address requests. “For security reasons, there are limits…

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USPS: How to update your mailing address

The Postal Service requires all employees to provide a current mailing address. If you need to update your information, five methods are available: • LiteBlue. Use any computer to go to liteblue.usps.gov and enter your employee identification number and password. Select the “Change of Address” option in the rotating carousel in the center of the…

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USPS OIG Report: Change of Address Identity Verification Internal Controls

Objective Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service. The Postal Service offers COA service whereby residential and business customers can apply to have their mail forwarded to a new address. This service helps customers manage potential adjustments to their mail delivery. The…

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USPS OIG Audit: Undeliverable As Addressed Mail

How does undeliverable as addressed mail impact you as a sender or receiver? Each year, about 6.8 billion mailpieces cannot be delivered as addressed for reasons such as people and businesses moving, illegible addresses, or deceased addressees. It is estimated that more than 40 million Americans change their addresses annually. However, not all moves are…

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Postal Service says it’s cheaper, faster to use its website to change address

College students changing their addresses should use the U.S. Postal Service website instead of private websites, if you want to have the change take effect in a timely manner. USPS in Madison sent out a news release on Thursday, saying they’ve received plenty of calls from people who have used online companies to change their…

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USPS: Call Center COA functionality will be retired May 31

Effective May 31, the Postal Service will no longer accept change of address orders from customers who call 1-800-ASK-USPS. The Call Center change of address functionality will be retired. Customers may continue to submit their change of address orders by visiting usps.com and accessing the “Change of Address” link found in the Manage Your Mail…

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