USPS: Extended Mail Forwarding test

USPS is testing a service that allows customers to pay a fee to have their permanent Change of Address mail forwarded for up to 18 months. Extended Mail Forwarding is geared toward customers who may be displaced temporarily, on extended assignments, or who may not have updated their mailing contacts within the usual mail forwarding…

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USPS: Some versions of dual-use boxes to be eliminated soon

Beginning Sept. 1, the Postal Service will no longer offer dual-use Priority Mail Express and Priority Mail boxes 1 and 2. The boxes were created to allow customers the option to mail packages using either Priority Mail Express or Priority Mail. The boxes also allowed customers to reduce the space needed to store packaging at…

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USPS OIG Report: Financial Controls Policy for Retail Units

Background During fiscal year (FY) 2019, we issued 32 audit reports related to financial controls at Postal Service retail units. We identified inconsistencies with Postal Service policies for performing financial transactions. The purpose of this report is to bring attention to these issues and make recommendations for corrective action. Our objective was to assess current…

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USPS OIG Report: Stamp Count Analysis

Objective We issued a series of reports between September 2016 and June 2017 on Postal Service stamp, money order, and cash inventory accountability at 10 post offices. Also, in April 2018, we performed a nationwide audit of the design and effectiveness of internal controls over stamp stock accountabilities. As a result of these audits, management…

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APWU: New Retail Directive to District Managers and Postmasters

March 26, 2020 The pdf below includes additional directives to district managers and postmasters. Specifically dealing with retail units. It addresses social distancing, dealing with the hazmat question, increased cleaning frequencies, AND instructions to place/install “cough/sneeze” barriers to protect employees. COVID-19 Help Us Serve You – Retail Source: American Postal Workers Union

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USPS OIG Report: No-Fee Post Office Boxes

Objective The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. Retail personnel determine customer eligibility and enter data into the Web Box Activity…

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USPS OIG Report: Customer Retail Experience

Objective Our objective was to evaluate key factors affecting the customer experience at Postal Service retail units and identify opportunities to enhance the overall customer experience. The Postal Service’s vast number of post offices is the largest retail network in the country, spanning more than 30,000 Postal Service-managed retail spaces. These offices drew over 857…

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USPS OIG Report: Retail and Customer Service Ops in Philadelphia Metro District

Background The U.S. Postal Service has a substantial network of about 35,000 retail facilities, including post offices, stations, and branches. The Philadelphia Metropolitan District includes over 250 retail units with a combined retail revenue of over $175 million for fiscal year (FY) 2016. Retail and customer service operations are integral parts of the Postal Service’s…

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