USPS: Employee feedback helps improve SPLU Tool

Posted on October 15, 2020October 15, 2020 by 21cpw

The Postal Service has improved its Single Package Lookup Tool, which integrates multiple tracking systems into one user-friendly application. The application, also known as the SPLU Tool, produces an average of 46,000 tracking insights each day that employees use to resolve customer inquiries. In July, the SPLU team conducted a survey to better understand employees’…

USPS seeks employee feedback on Single Package Lookup Tool

Posted on July 20, 2020July 20, 2020 by 21cpw

The Single Package Lookup Tool revolutionized the way Postal Service employees locate parcels, and now feedback is being sought to make the experience even better. USPS is conducting a survey to better understand employees’ experiences using the application, also known as the SPLU Tool. The goal is to determine what users like, what could be…