USPS OIG Report: Internal Controls Over Segmented Inventory at Jacksonville, NC Main Office

Background The U.S. Postal Service Office of Inspector General (OIG) uses tripwires to identify financial anomalies. Tripwires are analytic tools combining specific behaviors that provide strong indicators of improper activity. The OIG’s Perfect Count Tripwire identified that the Jacksonville Main Office in Jacksonville, NC, had perfect inventory counts for four quarters in a row from…

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OIG Report: Management of Electronic Technicians’ Overtime at the Madison P&DC

Background The U.S. Postal Service uses overtime to provide flexibility and meet operational requirements. Overtime is a premium that nonmanagement employees receive for work performed in excess of 8 paid hours in a day or 40 paid hours in a week. Penalty overtime is paid at two times the hourly rate when an employee works…

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USPS OIG Report: Delivery and Customer Service Operations – Austin-McNeil Station

Background In November 2015, the U.S. Postal Service’s Office of Government Relations sent us a Congressional request regarding complaints with mail delivery and customer service operations at the Austin-McNeil Station, one of 14 Postal Service stations in Austin, TX. Customers complained about inaccurate and untimely mail delivery and unprofessional conduct at the facility. The Austin-McNeil…

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USPS OIG: Facility Condition Reviews-Capital Metro Area

Background The U.S. Postal Service has more than 30,000 leased and owned retail facilities nationwide. About 2,600 of them are in the Capital Metro Area. The Post Office lobby is the principal business office of the Postal Service and the only close-up view of postal operations for many customers. Its appearance directly affects the Postal…

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USPS OIG distributes fraud awareness poster

Postal Service workplaces will soon receive a new poster that encourages employees to report fraud, crimes and other forms of misconduct. Poster 204 is distributed by the Office of Inspector General (OIG), an independent agency that conducts investigations and audits postal programs. The poster is part of the OIG’s efforts to ensure efficiency and integrity…

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USPS OIG Management Alert: Kansas City, MO, Stamp Fulfillment Services

This alert responds to concerns brought to our attention regarding the Kansas City, MO, Stamp Fulfillment Services’ (SFS) handling and storage of the U.S. Postal Service’s off-sale inventory. Our objective was to evaluate internal controls over off-sale retail merchandise and accountable paper stored at the Kansas City SFS. Summary The Postal Service needs to improve…

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San Diego District Dementia Sings The Praises of The Promaster – but Tsunami Is not so Sure

By Mel Carriere – June 1, 2016 I’m sure that if you work for the Post Office your Mailbox is flooded with Postal propaganda designed to boost your employee morale by reassuring you that our leaders are wise, enlightened people who have weighed their decisions carefully and have a firm grip on the reins. These…

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NAPS: OIG Unannounced Financial Control Audits

May 18, 2016 Attention Members, The Office of Inspector General will be starting Financial Control audits at all postal facilities. Teams will show up unannounced with the attached letter. Audits will consist of: Voyager Cards Money Orders Voided Transactions Excessive Refunds BMEU Indicators When the OIG performs these audits, it is vital that you have…

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