USPS OIG Report: Delivery and Customer Service Operations – Austin-McNeil Station

Background In November 2015, the U.S. Postal Service’s Office of Government Relations sent us a Congressional request regarding complaints with mail delivery and customer service operations at the Austin-McNeil Station, one of 14 Postal Service stations in Austin, TX. Customers complained about inaccurate and untimely mail delivery and unprofessional conduct at the facility. The Austin-McNeil…

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USPS OIG Management Alert – Disposal of the Postal Service’s Pembroke Pines P&DC

This management alert responds to a request from Representative Mario Diaz-Balart’s office on behalf of Broward County, FL, to review the disposal process for the U.S. Postal Service’s Pembroke Pines Processing and Distribution Center (P&DC). The alert addresses the bid negotiation process related to the sale of the Pembroke Pines P&DC. Summary The Postal Service…

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