USPS OIG Report: Scheduled Hours and Payments for Highway Contract Routes

Objective Our objective was to determine the accuracy of Postal Service Highway Contract Route (HCR) scheduled hours and payments from fiscal years (FYs) 2016 through 2020. HCRs are routes serviced by suppliers carrying mail over highways between designated points. These suppliers provide contracted transportation services under specified schedules outlined in the contract terms and conditions….

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USPS OIG Report: Mail Delivery and Customer Service Issues – Olathe, KS, East Branch

Background The Olathe, KS, East Branch is in the Mid-America District of the Central Area. The delivery unit has 12 city routes, which are delivered by 13 full-time carriers and one city carrier assistant. The delivery unit also has 26 rural routes, which are delivered by 22 rural carriers and 17 rural carrier assistants (RCA)….

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Postal Bulletin highlights Mailbox Improvement Week, May 16–22, 2021

Each year, the Postal Service™ designates the third full week of May as “Mailbox Improvement Week” to encourage customers on city motorized, rural, or contract delivery service routes (formerly highway contract box delivery routes) to examine and, where necessary, improve the appearance of their mailboxes. Neat, attractive mailboxes make a significant contribution to the appearance…

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