USPS OIG Report: Mail Delivery and Customer Service Operations – Columbia, MO

Background The Columbia Main Post Office is located in the Gateway District of the Central Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the Columbia Main Post Office. The delivery unit has 38 city routes which are delivered by 47 full-time…

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OIG Report: Congressional Inquiries — Gateway District

Background The U.S. Postal Service frequently receives inquiries from members of Congress and their staff. Congressional inquiries might include questions about service or changes in processing facility operations, or they might include complaints about mail delivery or decisions to change facilities. The Postal Service has various processes for handling and coordinating congressional inquiries. Informal inquiries,…

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