New York City Postmaster Kevin Crocilla discusses future plans

Kevin Crocilla has big plans for the Big Apple. Crocilla, who began his career as a letter carrier, was appointed New York City’s Postmaster in June. He now oversees one of the nation’s largest markets, with 67 branches and 4,100 employees. At the top of his to-do list is improving customers’ experiences in retail lobbies…

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