USPS OIG Report: Stamp and Cash Inventories in Chicago

Background This report presents the results of our audit of all stamp and cash inventories at six postal units in Chicago, IL. These offices were located in the Chicago District of the Great Lakes Area. We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service of potentially lost stamps, cash,…

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USPS: Los Angeles workers show love for peers

Employees at the Los Angeles Processing and Distribution Center recently sent some love to their counterparts at other Postal Service facilities. The employees shipped banners to processing plants in New York City, Chicago and Detroit. Each banner was printed with a special message — such as “LA is Blowing a Gust of Care Your Way”…

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USPS: University thanks postal workers, others during crisis

A Chicago-area university’s message of thanks to postal workers and other essential employees is now being broadcast throughout the nation’s third-largest city. The athletic department at Northwestern University in Evanston, IL, leases a digital billboard off Interstate 294, near O’Hare International Airport. Normally, the billboard is used to promote the school’s sports teams. “When the…

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USPS: Volunteer safety ambassadors receive training

Postal Service employees across the nation are learning how to promote safe workplaces through the organization’s new safety ambassadors program. Safety ambassadors are voluntary positions that help identify and abate hazards, raise awareness of safe work practices, and improve communication on safety matters. USPS is now training the ambassadors who responded to the organization’s call…

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USPS: Letter Carrier devises delivery improvements

Letter Carrier James Robinson recently helped the Postal Service increase efficiency in Chicago District, where he has delivered mail for almost 30 years. Robinson served on a team tasked with strengthening address management in the district. The effort was part of the Lean Six Sigma business improvement initiative. The project aimed to increase the volume…

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USPS OIG Report: Package Delivery Scanning in Chicago District

Background The U.S. Postal Service’s goal is to scan all of its barcoded mailpieces (flats, letters, and packages) that enter the mailstream. The Postal Service wants to achieve 100 percent visibility and provide world-class package delivery services to be increasingly competitive. The Postal Service measures package delivery service performance based on its acceptance through the…

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USPS OIG: Customer Service Operations Efficiency – Chicago District

Audit Report – MS-AR-15-005 – 04/28/2015 Background In March 2010, the U.S. Postal Service unveiled a comprehensive action plan for the next decade to increase efficiency and address the elements of managing costs under its control. To this end, the U.S. Postal Service uses a customer service variance model to monitor retail customer service workhours…

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