Crocilla, who began his career as a letter carrier, was appointed New York City’s Postmaster in June. He now oversees one of the nation’s largest markets, with 67 branches and 4,100 employees.
At the top of his to-do list is improving customers’ experiences in retail lobbies by decreasing wait times, Crocilla told Crain’s New York Business last week.
“One way is to have our clerks use mobile Point of Sale devices to help customers looking to make simple transactions, like buying a book of stamps,” he said.
As First-Class Mail volumes decrease, Crocilla is also focused on new revenue opportunities, especially as the holidays approach.
“By offering flat-rate options, day-specific delivery information and free insurance, we’re providing the best value in the shipping marketplace,” he said.
Crocilla is also looking at his goals for the future, saying he wants to build on the Postal Service’s strong reputation.
“We do care about the customers we serve and are one of the most trusted federal agencies in the country,” he said.
Source: USPS News Link