USPS adds new feature to Mobile Delivery Devices

The Postal Service has added a feature to mobile delivery devices (MDDs) that allows mail carriers to electronically file PS Form 3575Z, Moved, Left No Address (MLNA). The forms report instances where customers have moved without submitting a change-of-address (COA) form. Postal procedures, in part, require carriers to complete the form, checking the “Moved, Left…

 Continue reading

USPS OIG: Management Alert – Issues Submitting and Processing COA Requests

Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…

 Continue reading

USPS: New process improves change-of-address service

USPS has improved the way it helps telephone callers who request change-of-address services, thanks to a team that came together from several postal departments. Until about two years ago, the organization’s customer care centers received approximately 400,000 calls annually from individuals with questions or concerns regarding their change-of-address requests. “For security reasons, there are limits…

 Continue reading

USPS OIG Report: Change of Address Identity Verification Internal Controls

Objective Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service. The Postal Service offers COA service whereby residential and business customers can apply to have their mail forwarded to a new address. This service helps customers manage potential adjustments to their mail delivery. The…

 Continue reading

USPS: Change-of-address validation process reminder

The Postal Service is reminding employees of the process used to validate customers’ change-of-address requests. When a customer submits a change-of-address order, USPS sends the customer a move validation letter through First-Class Mail and delivers it as addressed. This letter must be delivered to the address on the mailpiece. If the letter must be returned…

 Continue reading

USPS OIG Audit: Undeliverable As Addressed Mail

How does undeliverable as addressed mail impact you as a sender or receiver? Each year, about 6.8 billion mailpieces cannot be delivered as addressed for reasons such as people and businesses moving, illegible addresses, or deceased addressees. It is estimated that more than 40 million Americans change their addresses annually. However, not all moves are…

 Continue reading

Postal Service says it’s cheaper, faster to use its website to change address

College students changing their addresses should use the U.S. Postal Service website instead of private websites, if you want to have the change take effect in a timely manner. USPS in Madison sent out a news release on Thursday, saying they’ve received plenty of calls from people who have used online companies to change their…

 Continue reading

Military Mail Changes Will Save $4 Million Annually, Official Says

WASHINGTON, July 24, 2014 – Changes to military postal operations will save the Defense Department $4 million annually while providing services comparable to those of any U.S. Postal Service office, a senior Military Postal Service Agency official told DoD News. James Clark, chief of the agency’s operations division, said the changes will go into effect…

 Continue reading