November 29, 2022 The Postal Service will soon add new functionality to mobile delivery devices, or MDDs, that allows users to quickly help customers update their change-of-address requests. For instance, when a customer makes a mistake or has to alter information on an already submitted change-of-address request, they must submit PS Form 3546 to make…
Introduction This management alert presents issues identified during our Review of National Change of Address and Moversguide Applications audit (Project Number: 21‑146). Our objective is to notify U.S. Postal Service management of risks associated with ineffective identify verification controls on the Moversguide application. See Appendix A for additional information about this alert. Background A change…
The Postal Service has added a feature to mobile delivery devices (MDDs) that allows mail carriers to electronically file PS Form 3575Z, Moved, Left No Address (MLNA). The forms report instances where customers have moved without submitting a change-of-address (COA) form. Postal procedures, in part, require carriers to complete the form, checking the “Moved, Left…
Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…
USPS has improved the way it helps telephone callers who request change-of-address services, thanks to a team that came together from several postal departments. Until about two years ago, the organization’s customer care centers received approximately 400,000 calls annually from individuals with questions or concerns regarding their change-of-address requests. “For security reasons, there are limits…
Objective Our objective was to evaluate the U.S. Postal Service’s identity verification internal controls for its Change of Address (COA) service. The Postal Service offers COA service whereby residential and business customers can apply to have their mail forwarded to a new address. This service helps customers manage potential adjustments to their mail delivery. The…
The Postal Service is reminding employees of the process used to validate customers’ change-of-address requests. When a customer submits a change-of-address order, USPS sends the customer a move validation letter through First-Class Mail and delivers it as addressed. This letter must be delivered to the address on the mailpiece. If the letter must be returned…
How does undeliverable as addressed mail impact you as a sender or receiver? Each year, about 6.8 billion mailpieces cannot be delivered as addressed for reasons such as people and businesses moving, illegible addresses, or deceased addressees. It is estimated that more than 40 million Americans change their addresses annually. However, not all moves are…
