USPS OIG Report: Integrity of the Social Media Presence

Objective Our objective was to assess the U.S. Postal Service’s social media and digital channel security posture. We also assessed whether policies are in place to protect the integrity of the Postal Service’s official social media and digital channel presence. The Postal Service uses social media to promote its brand, products, and services and to…

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USPS OIG: Management Alert – Issues Submitting and Processing COA Requests

Introduction During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news concerning issues submitting and processing change of address requests. Although these issues…

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