April 5, 2021 While many of our audit reports are planned in advance, from time to time we respond to situations that require immediate response. Take, for example, the reports of mail delays and wait times up to 15 hours for truck drivers in Cleveland in December 2020. As discussed in our recently released Management…
This management alert presents issues identified during our ongoing audit of U.S. Postal Service Transportation Network Operations and Cost Optimization Practices. The objective of this management alert was to provide Postal Service officials immediate notification of the issues identified during our ongoing audit. The issue outlined in this report requires immediate attention and remediation. Read…
Summary The Brentwood and Merrifield post offices and the Curseen-Morris and Merrifield P&DCs left remittance mail unattended and did not supervise courier pick-ups, did not maintain courier logs, and had no caller service standard operating procedures (SOP) for local couriers. These conditions occurred because management did not implement sufficient controls to adequately safeguard and ensure…
This management alert presents a safety concern of the methane detection system observed at the U.S. Postal Service Michigan Metroplex Processing and Distribution Center (Metroplex), located in Pontiac, MI (Project Number 16RG002HR001). This review was initiated based on safety concerns expressed to us in a complaint which identified five employee deaths during a 14 month…
Introduction The purpose of this alert is to bring to your attention the need to immediately address the timeliness of mail processing following the January 5, 2015, service standard revisions. These revisions were expected to affect about 14 billion pieces of total mail volume and up to 16 percent of First-Class Mail®. These revisions enabled…
“This management alert presents the results of our self-initiated review of mail processing operations at the Southern Maine Processing and Distribution Center (P&DC) (Project Number 15XG015NO000). Our objective was to assess mail processing operational changes at the Southern Maine P&DC in response to the January 5, 2015, service standard revisions. We concluded the Southern Maine…
This management alert presents our concerns with Mail Left in Mail Transport Equipment Dispatched to the Dallas, TX Mail Transport Equipment Service Center (Project Number 13XG007NL004). These concerns came to our attention during our ongoing project, Internal Controls and Transportation Associated With the Dallas, TX, Mail Transport Equipment Service Center (Project Number 13XG007NL003). See Video…
Audit Report – MS-MA-15-002 – 10/17/2014 [PDF] Introduction The U.S. Postal Service has implemented an aggressive outreach program to understand and measure the customer experience across all channels and to complete extensive customer experience assessments. As part of the outreach program, the Postal Service developed a survey to obtain critical customer feedback from retail customers….
