USPS OIG Report: Mail Recovery Center 

Objective Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement. The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout…

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USPS OIG Report: Facility Conditions, Delayed Mail, and Staffing Levels in Albuquerque, NM

Objective The OIG received two congressional requests. One request came from former U.S. House of Representative Michelle Lujan Grisham and another from Senator Tom Udall on September 5 and September 19, 2018, respectively. Their requests asked the OIG to assess allegations of unsafe facility conditions, delayed and unprocessed mail, and understaffing at post office (PO)…

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