APWU, USPS sign extension of April 3, 2020 MOU, Re: Bulk Mail Tech and MRC Position Qualifications

On March 23, 2021, Clerk Craft Director Lamont Brooks signed an extension with the Postal Service of the April 3, 2020 Memorandum of Understanding (MOU), Re: Bulk Mail Tech and Mailing Requirements Clerk (MRC) Position Qualification. This MOU was agreed to by the parties in 2020 due to the COVID-19 pandemic in order to ensure…

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USPS OIG Report: Mail Recovery Center 

Objective Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement. The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout…

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APWU Clerk Director Brooks: Do Not Respond to MRC Survey!

From: Lamont Brooks <lbrooks@apwu.org> Sent: Tuesday, February 18, 2020 10:17 PM To: Clerk Division NBAs Cc: Regional Coordinators Subject: MRC Surveys No No No to All Surveys/Focus Groups/Interviews Warning! Warning! Warning! Warning! Subject: Urgent Do Not Respond to MRC Survey Please share with your APWU local/state officers, stewards and mailing requirement clerks. Completing these surveys/interviews…

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USPS: Unwanted items can bog down MRC

When a mailpiece is undeliverable, it ends up at the Mail Recovery Center (MRC), where Postal Service employees do what they can to figure out where it is supposed to be delivered. “We get mailpieces that are deemed undeliverable. They are often damaged, can’t be delivered through the normal process or have label problems. Sometimes…

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Where U.S. Mail Went to Die

By Ashley Bowen-Murphy – October 28, 2015 The “dead” mail arrived constantly, black bags filled with almost 30,000 letters and parcels each day. These high casualties caused only a general sense of alarm among late 19th and early 20th century Americans. Postal clerks in Washington, D.C. sorted through all letters pronounced dead, separating the truly…

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USPS OIG: Have You Ever Needed to Track Down a Lost Mailpiece?

Have you ever lost an item in the mail? The Mail Recovery Center (MRC), located in Atlanta, GA, is the last place undeliverable mail is sent prior to final disposition. The MRC will attempt to match the items with lost item claims customers file through their local post offices. If MRC staff is able to…

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USPS: Check it out – Undeliverable checks process improved

A Lean Six Sigma (LSS) team saved the Postal Service more than $560,000 this year by improving the way undelivered business mail checks get processed. The Mail Recovery Center (MRC) in Atlanta is responsible for determining the final delivery point for undelivered mail, including business mail checks. The process for handling these checks was complex,…

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