[Updated & Edited] Guys & gals, I am sharing this to hopefully provide you with some heads up for what some of you may be facing as an impacted facility for consolidation and/or repurposing of your facility. After I returned to work after my n/s days, I learned that the Manager from USPS Headquarters made…
June 21, 2021 Today, the American Postal Workers Union and postal management signed a major new agreement to address longstanding understaffing issues in mail processing functions at the Postal Service. Under the terms of the new agreement the “Function” 1 mail processing staffing will be increased with 3,741 new career positions. The agreement also establishes…
Background The U.S. Postal Service tracks customer service activities, known as Function 4, at post offices, stations, and branches as part of its ongoing effort to provide cost-effective, high-quality customer service. The Greater Boston District operated over 400 post offices, stations, and branches, and processed more than 3.4 billion pieces of mail in fiscal year…
Background The U.S. Postal Service tracks customer service activities, known as Function 4, at post offices, stations, and branches as part of its ongoing effort to provide cost-effective, high-quality customer service. Postal Service managers have specific policies and procedures for monitoring customer service operational efficiency, such as: The Customer Service Variance model, which helps assess…
