USPS OIG Report: Mail Recovery Center 

Objective Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement. The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout…

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USPS: Unwanted items can bog down MRC

When a mailpiece is undeliverable, it ends up at the Mail Recovery Center (MRC), where Postal Service employees do what they can to figure out where it is supposed to be delivered. “We get mailpieces that are deemed undeliverable. They are often damaged, can’t be delivered through the normal process or have label problems. Sometimes…

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Where U.S. Mail Went to Die

By Ashley Bowen-Murphy – October 28, 2015 The “dead” mail arrived constantly, black bags filled with almost 30,000 letters and parcels each day. These high casualties caused only a general sense of alarm among late 19th and early 20th century Americans. Postal clerks in Washington, D.C. sorted through all letters pronounced dead, separating the truly…

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USPS: Amazing delivery – Letter missing complete address still arrives at granny’s house

Every year, millions of mailpieces never make it to their intended destination because the recipient’s addresses are incorrect, illegible or missing. So Granny Upchurch of Chattanooga, TN, was amazed when she received a letter from her 8-year-old granddaughter — even though the little girl didn’t include Upchurch’s city, state, ZIP Code or return address. “Someone…

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