USPS OIG Report: Mail Recovery CenterÂ
Objective Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement. The MRC is the Postal Serviceâs âlost and foundâ department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed âundeliverableâ from Postal Service facilities throughout…