September 2, 2021 (RISC-WP-21-008) A service standard is the number of days the Postal Service has determined it should take a specific type of mail to be delivered. Service standards set customer expectations and provide accountability for quality of service. The OIG provided an overview of the intricacies of USPS service standards. Specifically, we explained…
Objective Our objective was to evaluate the operational impacts experienced by the Postal Service before and after the embargoes and redirections at mail processing facilities during the fiscal year (FY) 2021 peak mailing season. Each year, increased mail volume during peak mailing season — November through January — significantly strains the Postal Service’s processing and…
USPS News Release -July 29, 2021 WASHINGTON, DC — The U.S. Postal Service reported fourth-quarter service delivery performance data through the first three weeks of July that showed sustained improvement across all First-Class, Marketing and Periodical mail categories from the third quarter ended June 30. Fourth-quarter service performance for July 1 through July 23 included:…
USPS News Release – July 22, 2021 WASHINGTON, DC — The U.S. Postal Service reported fourth-quarter service delivery performance data through the first half of July that showed ongoing improvement across all First-Class, Marketing and Periodical mail categories from the third quarter ended June 30. Fourth-quarter service performance for July 1 through July 16 included:…
July 8, 2021 WASHINGTON, DC — The U.S. Postal Service reported third quarter FY 2021 service performance improvements over the second quarter across First-Class Mail, Marketing Mail and Periodicals. The quarter was USPS’s strongest quarterly service performance for all mail categories since the third quarter of FY2020. Third quarter FY2021 (covering the weeks of April…
APWU News Article – June 29, 2021 When postal management unveiled their 10-year Delivering for America plan, APWU vowed to oppose elements of the plan that would affect postal workers, slow down the mail or degrade the service postal workers proudly provide the public. In the past weeks, together with our allies in A Grand…
June 24, 2021 USPS has steadily improved its service performance in recent months, Postmaster General Louis DeJoy reports in his latest all-employee video message. The organization is achieving close to or better than 90 percent on-time delivery in First-Class Mail and Marketing Mail, and greater than 90 percent for first-class packages and Priority Mail. “This…
June 17, 2021 USPS is taking additional steps to improve its service reliability by initiating the process of requesting a Postal Regulatory Commission advisory opinion on a proposal to modify service standards for First-Class Package Service. The new service standards, announced June 17, are designed to improve use of surface transportation, while decreasing reliance on…
