January 27, 2022 WASHINGTON, DC — The United States Postal Service reported new delivery performance metrics showing the average time to deliver a mailpiece across the postal network remained stable at 2.7 days between the period Jan. 1 and Jan 21. The Postal Service continues to implement mitigation plans due to recent winter storms to…
October 20, 2021 In light of the coronavirus pandemic and the delta variant’s effect on customers, the Postal Service will announce the implementation date for the revised First-Class Package Service standards after the holiday shipping season. The new service standards, announced in June, are designed to improve use of surface transportation, while decreasing reliance on…
Washington D.C. (October 12, 2021)—On Friday, October 15, 2021 at 11 a.m. CT / 12 p.m. ET, Rep. Gerald E. Connolly, Chairman of the Subcommittee on Government Operations, will hold a field hearing in Chicago, Illinois to examine dramatic reductions in the U.S. Postal Service’s delivery performance in the city and nationally. Since Postmaster General…
September 30, 2021 The United States Postal Service is implementing changes starting Friday October 1 that will slow down mail delivery for tens of millions of people and affect billions of pieces of mail. That date marks the first day of the new service standards for First Class Mail and Periodicals which USPS management is…
Objective Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process. Mail is divided into different categories called “classes,” each having different features, service levels, and postage rates. The Postal Service has service standards…
September 22, 2021 In his latest video message, Postmaster General Louis DeJoy thanks USPS employees for the organization’s recent service performance improvements. In August, the Postal Service delivered 94.1 percent of Marketing Mail on time when compared with the organization’s service standard — the highest level of service performance ever recorded for that mail category….
September 20, 2021 Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened…
September 2, 2021 (RISC-WP-21-008) A service standard is the number of days the Postal Service has determined it should take a specific type of mail to be delivered. Service standards set customer expectations and provide accountability for quality of service. The OIG provided an overview of the intricacies of USPS service standards. Specifically, we explained…
