USPS OIG Report: Employee Availability
Employees are expected to maintain their assigned schedule and must make every effort to avoid unscheduled absences. Circumstances can arise that cause employees to miss work unexpectedly.
employee availability
USPS OIG Report: Nationwide Service Performance
Objective Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process. Mail is divided into different categories called “classes,” each having different features, service levels, and postage rates. The Postal Service has service standards … Read more
USPS OIG Report: Embargoes and Redirections at Processing Facilities
Objective Our objective was to evaluate the operational impacts experienced by the Postal Service before and after the embargoes and redirections at mail processing facilities during the fiscal year (FY) 2021 peak mailing season. Each year, increased mail volume during peak mailing season — November through January — significantly strains the Postal Service’s processing and … Read more
USPS OIG Report: Mail Service During Early Stages of Pandemic
Objective Our objective was to evaluate mail service during the early stages of the novel coronavirus (COVID-19) disease pandemic. On March 13, 2020, the President of the United States issued a national emergency declaration concerning the COVID-19 pandemic. With many Americans following stay at home guidance during the pandemic, the Postal Service’s mission to provide … Read more
USPS OIG Report: Deployment of Operational Changes
Objective On October 19, 2020, we issued a report to the U.S. Postal Service Board of Governors that addressed specific questions asked by Members of Congress regarding modifications to Postal Service staffing and policies, mail service impacts, compliance with applicable laws and regulations, communication with Congress and customers, and the Postmaster General’s compliance with financial … Read more