Background This report presents the results of our self-initiated audit of No Sales Transactions – Brooklyn, NY, New Lots Station. The Brooklyn New Lots Station is in the Triboro District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service…
Need to quickly determine the whereabouts of a customer’s package? There’s an app for that. The Postal Service has introduced Single Package Look-Up (SPLU), a tool that simplifies the parcel location process by combining multiple tracking systems into one application. “Package look-up can be a timely and inefficient process,” said SPLU Program Manager Jude Mossman….
USPS is introducing two retail technology features to better serve customers. The first feature, available now, allows retail associates to review package tracking and the status of customer refunds through Retail Systems Software (RSS). The second feature will allow customers to receive electronic receipts. This feature is slated to debut on full-service RSS terminals in…
(March 27, 2018) USPS is introducing expanded training for retail associates as part of the organization’s broader efforts to strengthen customer service and help newer employees learn the ropes. The training will educate newly hired retail associates about postal products and services so they can better help customers. Participants will also receive guidance on conflict…
The Postal Service has begun to roll out upgraded credit card payment technology to help guard against fraud. The card readers at Post Office retail counters will now process the EuroPay, MasterCard and Visa (EMV) chips on many debit and credit cards. The card readers are also equipped with encryption technology to better protect customers’…
The Postal Service wants employees to remember to use the re-designed PS Form 3849, which carriers are required to leave when they are unable to deliver an item successfully. The form — now called “We ReDeliver For You!” — features a simpler format with additional instructions for letter carriers, retail associates and customers. USPS began…
The Postal Service is reminding employees about two labels for mailpieces that are heavy or require special handling: • Caution Heavy (Label 035CH) is for packages that weigh 35 pounds or more. Retail associates should affix this label to packages at retail counters. Business mailers can order these free labels from the online Postal Store….
Background The U.S. Postal Service Office of Inspector General uses tripwires to identify financial anomalies. Tripwires are analytic tools that look at specific behaviors and patterns that are strong indicators of improper activity. From August 1, 2016, to August 31, 2016, our tripwire showed the Norman, OK, Main Office reported fewer stamp sales than other…
