Retail Customer Experience (RCE) shops (formerly referred to as Mystery Shopper Program) will resume May 26th. The use of the mobile Point of Sale (mPOS) and Lobby Assistants will continue to be suspended where it requires close customer contact. Additionally, the RCE survey has been revised to allow an additional response option to the shopper…
On a daily basis, our customers transact business using our self-service kiosks (SSKs). Providing retail access as well as safeguarding the well-being of our customers is a high priority, especially in response to the Coronavirus Disease 2019 (COVID-19). To ensure the health of our employees and customers, we are continuing to follow recommended guidance and…
USPS has introduced a tool to help employees log the payment device inspections that are required each day at Post Offices and other retail locations. Employees must perform these inspections to identify tampering, including the presence of skimmers â small, hard-to-detect devices that fraudsters attach to credit card readers to steal information. The new Daily…
USPS recently added technology at retail locations that provides employees with the capability to scan government identification cards with two-dimensional barcodes. Postal Service locations with Retail Systems Software (RSS) and mobile Point of Sale (mPOS) equipment can now scan these cards. The scans are required for Hold Mail and change of address requests. Scanning the…
Objective The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. Retail personnel determine customer eligibility and enter data into the Web Box Activity…
Visiting the Post Office can be a challenge for some older customers. To overcome this obstacle, Portland District recently took its services on the go. A retail team from the district visited several retirement communities to offer a full range of postal services. The team helped the customers purchase stamps, mail cards and letters, ship…
The following is from a November 24, 2015 update of Docket activity from the National Labor Relations Board relative to USPS Case Number: 05-CA-140963. APWU is barred from sharing this information by an earlier NLRB Motion but, because it is freely available in the public domain at NLRB.gov, the 21st Century Postal Worker will reshare…
The Postal Service is seeking city letter carriers and retail clerks to participate in a commercial that will be part of a summer advertising campaign. The commercial will be similar to the recent âPriority: Youâ spot, which showcased employees as the organizationâs foundation. This sentiment will also be part of the new ad, along with…
