USPS: RCE (Mystery) Shops Resume May 26th

Retail Customer Experience (RCE) shops (formerly referred to as Mystery Shopper Program) will resume May 26th. The use of the mobile Point of Sale (mPOS) and Lobby Assistants will continue to be suspended where it requires close customer contact. Additionally, the RCE survey has been revised to allow an additional response option to the shopper to support COVID-19 concerns as they relate to the customer display unit (CDU).

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