On a daily basis, our customers transact business using our self-service kiosks (SSKs). Providing retail access as well as safeguarding the well-being of our customers is a high priority, especially in response to the Coronavirus Disease 2019 (COVID-19). To ensure the health of our employees and customers, we are continuing to follow recommended guidance and…
Background The objective of this audit is to determine whether internal controls for issuing refunds for walk-in revenue were in place and effective at the Kissimmee, FL, Main Office. The OIG Field Financial Risk Model identified the Kissimmee Main Office, for quarters (Q) 3 and 4 fiscal year 2017, made over 50 percent of all…
November is HAZMAT Awareness Month To protect the health and safety of our employees and the general public, the Postal Service™ has developed specific procedures for safeguarding the identification, handling, and delivery of hazardous materials (HAZMAT). Nonmailable hazardous materials that enter the mail stream — because these materials are not intercepted at the time of…
Background U.S. Postal Service management reported a shortage at a remotely managed post office (RMPO) located in Lacona, IA, on August 17, 2016. The reported shortage was $4,658, or 93 percent of the office’s total authorized limit for cash and stamp stock. An RMPO offers part-time window service hours and is staffed by Postal Service…
Background The U.S. Postal Service Office of Inspector General (OIG) uses tripwires to identify financial anomalies. Tripwires are analytic tools combining specific behaviors that provide strong indicators of improper activity. The OIG’s Perfect Count Tripwire identified that the Houston Long Point Station in Houston, TX, reported four perfect inventory counts from April 1, 2015, to…
I am starting the next phase of my postal career as I begin training Monday as a window Clerk. Any tips or advice as to what to focus on to get the best score possible? Your advice is appreciated.
Background The U.S. Postal Service is currently replacing its existing retail point of service software with Retail Systems Software (RSS). As of May 2015, the Postal Service has deployed RSS to about 3,400 of the 17,781 retail units. The Postal Service plans a complete nationwide deployment by May 2016. RSS provides point of sale business…
