USPS OIG Report: Accuracy of Grievances in the Grievance and Arbitration Tracking System – Houston District
Objective Our objective was to assess the accuracy of grievances recorded in the Grievance and Arbitration Tracking System (GATS) for the Houston District. The Postal Service defines a grievance as a dispute, difference or disagreement between parties or a complaint lodged by a party regarding wages, hours or conditions of employment. The grievance process allows…