USPS OIG Report: “As Needed” Highway Contract Routes

Objective Our objective was to assess the Postal Service’s use of the “as needed” transportation on Highway Contract Routes (HCR). The Postal Service uses contracted, supplier-operated routes to transport mail and equipment between plants, post offices, and other designated points. These routes include “as needed” services that allow suppliers to travel anywhere within the continental…

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USPS OIG Report: Delayed Mail at the Phoenix P&DC

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect U.S. Postal Service customers and harm the organization’s brand. The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The application’s intent is to provide…

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USPS OIG Report: Management of HCR Contractor Failures at the NJ International NDC

Background This report presents the results of our self-initiated audit to assess the management of Highway Contract Route (HCR) irregularities due to contractor failure at the New Jersey International (NJI) Network Distribution Center (NDC). Late trips occur when various conditions cause a delay in the arrival or departure of transportation beyond the scheduled times. When…

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USPS OIG: Management Alert – Excessive Wait Times to Accept Commercial Mail Shipments

Introduction Due to the COVID-19 pandemic and the November 2020 general election, the Postal Service’s Cleveland Processing and Distribution Center (P&DC) experienced earlier than normal Peak Season mail, including package volume. This management alert responds to media and mailer concerns indicating that drivers experienced excessive wait times for drop shipments at the Cleveland P&DC. Our…

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USPS: MCV relies on accuracy, timeliness

The Postal Service wants employees to understand the importance of accurate scanning to Mail Condition Visualization (MCV), an Informed Visibility module that will provide near-real-time conditions of mail and packages in processing facilities. The data delivered by MCV is closely linked to the manual scan “events” captured through Surface Visibility (SV). This means failure to…

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APWU: Postal Vehicle Service Scanning Duty Settlement Reached

Web News Article #: 92-2017 09/28/2017 – On August 31, the APWU Motor Vehicle Service Craft Division and the USPS came to a settlement for case numbers Q10V-4Q-C 16466169/HQTV20160275, Q10V-4Q-C 15300453/HQTV20150846 and Q10V-4Q-C 16466163/A19V20160276. The issue concerns the deployment of scanners to Postal Vehicle Service (PVS) drivers, as part of the Surface Visibility (SV) program….

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USPS Surface Visibility program expands

USPS has expanded its Surface Visibility (SV) program to an additional 114 sites, bringing the total number to 437 across the nation. The program is part of the Postal Service’s broader efforts to better use technology and promote the SV application, which improves scanning and makes it easier for business customers to know the whereabouts…

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OIG Audit Report: Surface Visibility – Transportation Operations – Suncoast District

Audit Report – NO-AR-14-004 – 05/05/2014 BACKGROUND: The U.S. Postal Service uses the Surface Visibility (SV) system to collect data to help plan, manage, and optimize the surface transportation network. Employees scan barcodes on trailers and containers to track mail volume throughout the surface transportation network. This gives managers information to manage resources, track mail…

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