New service standards for First-Class Mail and Periodicals went into effect October 1 to improve service reliability as part of the agencyâs 10-year Delivering for America plan Holiday peak season preparations continue across the USPS network with the installation of high-speed package processing equipment; 80 of 112 planned machines installed to date WASHINGTON, DC â…
Washington D.C. (October 12, 2021)âOn Friday, October 15, 2021 at 11 a.m. CT / 12 p.m. ET, Rep. Gerald E. Connolly, Chairman of the Subcommittee on Government Operations, will hold a field hearing in Chicago, Illinois to examine dramatic reductions in the U.S. Postal Serviceâs delivery performance in the city and nationally. Since Postmaster General…
September 30, 2021 The United States Postal Service is implementing changes starting Friday October 1 that will slow down mail delivery for tens of millions of people and affect billions of pieces of mail. That date marks the first day of the new service standards for First Class Mail and Periodicals which USPS management is…
September 22, 2021 In his latest video message, Postmaster General Louis DeJoy thanks USPS employees for the organizationâs recent service performance improvements. In August, the Postal Service delivered 94.1 percent of Marketing Mail on time when compared with the organizationâs service standard â the highest level of service performance ever recorded for that mail category….
September 20, 2021 Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened…
September 17, 2021 The Postal Service will implement new service standards for First-Class Mail and Periodicals on Oct. 1. The new standards will increase delivery reliability, consistency and efficiency for customers across the USPS network. Most First-Class Mail (61 percent) and Periodicals (93 percent) will be unaffected by the changes. Standards for single-piece First-Class Mail…
Objective Our objective was to evaluate service performance for FirstâClass Single Piece (FCSP) letter mail nationally and in 17 selected districts. This report responds to a congressional request regarding concerns of low service performance in these districts in the last month leading up to the November 2020 general election. The OIG addressed issues on election…
September 2, 2021 (RISC-WP-21-008) A service standard is the number of days the Postal Service has determined it should take a specific type of mail to be delivered. Service standards set customer expectations and provide accountability for quality of service. The OIG provided an overview of the intricacies of USPS service standards. Specifically, we explained…
