Addressing the Diverse Needs and Wants of Rural America: Opportunities for USPS

September 16, 2019 (RISC-WP-19-009) Rural customers value the social aspects of the Postal Service in their communities — more than half of rural customers know either their postmaster, clerk, or carrier by name. The majority of rural and non-rural customers want weeknight post office retail window hours, but rural post offices offer a disproportionately small…

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The Postal Service’s lagging performance hurts rural America

By George Landrith – June 25, 2015 In the heartland of America, including Kansas and Missouri, the U.S. Postal Service has been a steady fixture in every American’s life. From the Post Office on Main Street to the postal worker who has delivered mail to our houses for 25 years, the U.S. Postal Service has…

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Senator Heitkamp Calls for Improved Rural Mail Service in Meeting with New Postmaster General

Senator Hopes New Leadership at Postal Service Will Better Support Rural Mail Delivery & Rural Post Offices Press Release – March 10, 2015 WASHINGTON, D.C. – During her first meeting with the new U.S. Postmaster General, U.S. Senator Heidi Heitkamp pushed for improvements to mail service and delivery in rural areas across North Dakota and…

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Postal Service headed in the wrong direction

At a time when businesses are doing all they can to improve customer service to keep their customers happy and help the business grow, the United States Postal Service (USPS) is doing just the opposite. For all intents and purposes, the USPS has given up its franchise. Rather than trying to improve their service, they…

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Tester statement on GAO Postal Service report

(BIG SANDY, Mont.) – Senator Jon Tester today – October 28, 2014, released the following statement after the Government Accountability Office released its report on the effects of the U.S. Postal Service’s changes to mail delivery standards: “Reducing mail delivery standards reduces Americans’ faith in the Postal Service and jeopardizes the Service’s future. This report shows…

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Elmira, CA post office fights to survive

One could say Elmira is a slice of rural America — warm, country, friendly. The same could describe its post office, steeped in history and offering dedicated customer service with a side of honest-to-goodness charm. But that geniality is being put to the test as postal workers brace for possible rollbacks in staff and service…

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