Objective Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process. Mail is divided into different categories called “classes,” each having different features, service levels, and postage rates. The Postal Service has service standards…
Senator to top federal watchdog: ‘fixing these programs starts with a firm understanding of the facts’ Press Release – Wednesday, July 1, 2015 WASHINGTON – In an effort to better understand the ability of the Postal Service to meet stated delivery times, U.S. Senator Claire McCaskill is requesting that the federal government’s top watchdog review…
At a time when businesses are doing all they can to improve customer service to keep their customers happy and help the business grow, the United States Postal Service (USPS) is doing just the opposite. For all intents and purposes, the USPS has given up its franchise. Rather than trying to improve their service, they…
(October 24, 2014) Mail processing plants are not only needed to continue to maintain high delivery standards, such as overnight and prompt delivery, but they’re also the livelihood of countless workers. With 82 plants slated to close nationwide—and one right here in Kokomo—the postal unions continue to push back and fight the ongoing plant-closure battle….
Roanoke, VA – A an informational picket is planned outside Congressman Bob Goodlatte’s office this week as a way to let the public know about coming proposed changes. Earlier this month the US Postmaster submitted changes to the standards that will end the overnight delivery standard. It will be replaced with a two day standard….
