USPS OIG Report: Service Performance During the Fiscal Year 2024 Peak Mailing Season

The Postal Service was able to successfully implement most of its peak season initiatives.

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USPS OIG Report: Fiscal Year 2024 Peak Mailing Season Preparedness

Background Each year, increased package volume and operational changes during the peak mailing season (peak season) — Thanksgiving through New Year’s Eve — significantly strain the Postal Service’s processing and distribution networks. To help handle this increase, the Postal Service creates peak season initiatives. These preparedness initiatives are meant to help the Postal Service have…

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NPMHU President to Testify on Nov 16th Before House Committee on Oversight and Reform

November 15, 2022 On Wednesday, November 16, 2022, at 2:00 p.m. ET, Rep. Gerald E. Connolly, Chairman of the Subcommittee on Government Operations, will hold a hybrid hearing to examine the United States Postal Service’s performance during past holiday seasons, preparations for the upcoming holiday season, and how changes to the Postal Service will affect…

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USPS mailer celebrates employees

October 25, 2021 The Postal Service is generating holiday spirit with a direct mailing that highlights the important role its employees play during peak season. “The magic is in you” is the message on the mailer for the holiday season. While USPS is known for connecting people throughout the year, the organization emphasizes its service…

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PRC Issues Advisory Opinion on USPS Proposal to Change Service Standards for First-Class Package Service

Washington, DC – 9/29/21 – The Postal Regulatory Commission today issued its Advisory Opinion on the U.S. Postal Service proposal to revise service standards for First-Class Package Service (FCPS). (Docket No. N2021-2). The proposal would lengthen service standards by 1 to 2 days for approximately 31.2 percent of FCPS volume and shorten service standards by…

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USPS OIG Report: Nationwide Service Performance

Objective Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process. Mail is divided into different categories called “classes,” each having different features, service levels, and postage rates. The Postal Service has service standards…

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PMG Brennan addresses peak season, other topics in “Business Focus” video

In her latest “Business Focus” video, Postmaster General Megan J. Brennan discusses the recent peak delivery season, the importance of understanding customers’ expectations and delivering excellent service, in addition to other topics. Employees processed and delivered almost 16 billion mailpieces during the peak season, including a record 955 million packages between Thanksgiving and New Year’s…

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