Objective Our objective was to assess the Postal Service Workload and Workforce Performance Indicators for Customer Service, City Delivery, and Vehicle Operations for fiscal years (FY) 2014 to 2018. In FY 2018, the Postal Service delivered more than 140 billion letters and flats and 6 billion packages to more than 158 million delivery points. It…
By Stephanie Kanowitz – Nov 01, 2017 In this era of âdo more with less,â the U.S. Postal Serviceâs Office of the Inspector General is relying heavily on data analytics to monitor performance of post officesâ mail and retail services. âWe have to take our agency, the place where it is now, and help guide…
The Postal Service is processing customersâ bill payments faster than it did a year ago, new research shows. Employees have reduced the amount of time it takes to process this type of mail â also known as âremittance mailâ â by approximately 2.6 hours. Remittance mail is the largest segment of First-Class Mail and consists…
(April 6, 2015) The Honolulu P&DC recently added a widescreen video monitor to better engage employees and provide them with useful on-the-job information. The monitor displays Pacific Areaâs latest performance indicators and service rankings, as well as information on the 24-hour clock. Other features: sick leave updates, safety tips, Thrift Savings Plan (TSP) rates and…
