How USPS uses analytics to spot problems at local offices

By Stephanie Kanowitz – Nov 01, 2017 In this era of “do more with less,” the U.S. Postal Service’s Office of the Inspector General is relying heavily on data analytics to monitor performance of post offices’ mail and retail services. “We have to take our agency, the place where it is now, and help guide…

 Continue reading

USPS boosts remittance mail score

The Postal Service is processing customers’ bill payments faster than it did a year ago, new research shows. Employees have reduced the amount of time it takes to process this type of mail — also known as “remittance mail” — by approximately 2.6 hours. Remittance mail is the largest segment of First-Class Mail and consists…

 Continue reading

USPS: Honolulu P&DC uses video monitor to engage employees

(April 6, 2015) The Honolulu P&DC recently added a widescreen video monitor to better engage employees and provide them with useful on-the-job information. The monitor displays Pacific Area’s latest performance indicators and service rankings, as well as information on the 24-hour clock. Other features: sick leave updates, safety tips, Thrift Savings Plan (TSP) rates and…

 Continue reading