How USPS uses analytics to spot problems at local offices

By Stephanie Kanowitz – Nov 01, 2017 In this era of “do more with less,” the U.S. Postal Service’s Office of the Inspector General is relying heavily on data analytics to monitor performance of post offices’ mail and retail services. “We have to take our agency, the place where it is now, and help guide…

 Continue reading

USPS OIG: Big Data, Big Questions

About 90 percent of the data in the world today has been created in the past 2 years alone, according to IBM. Yes, we live in the era of Big Data. Data is vital to our work as an OIG. We use data analytics – including data mining, risk assessment models, and predictive analytics –…

 Continue reading