The Postal Service has moved the Wichita, KS, Customer Care Center to a new location where the facility’s 250 employees will be better equipped to serve customers.
The center is one of four USPS Customer Care Centers opened since 2012. The centers respond to 52 million customer queries each year, resolving 73 percent at first contact.
The Wichita center’s new facility offers dedicated training space and room to expand. The building also comes equipped with emergency generators, ensuring the center can remain operational if there’s a power loss.
“Our commitment to providing exceptional customer service from purchase to delivery and all points in between starts with our agents,” Consumer and Industry Affairs VP Jim Nemec said.
The Wichita center’s move comes as USPS gears up for the holiday mailing season, traditionally the Postal Service’s busiest time of year.