Postal Bulletin highlights HAZMAT Awareness Month

Posted on November 23, 2017November 23, 2017 by 21cpw

November is HAZMAT Awareness Month To protect the health and safety of our employees and the general public, the Postal Service™ has developed specific procedures for safeguarding the identification, handling, and delivery of hazardous materials (HAZMAT). Nonmailable hazardous materials that enter the mail stream — because these materials are not intercepted at the time of…

USPS OIG: Retail Customer Service Management Alert

Posted on October 20, 2014October 20, 2014 by 21cpw

Audit Report – MS-MA-15-002 – 10/17/2014 [PDF] Introduction The U.S. Postal Service has implemented an aggressive outreach program to understand and measure the customer experience across all channels and to complete extensive customer experience assessments. As part of the outreach program, the Postal Service developed a survey to obtain critical customer feedback from retail customers….