USPS OIG: Express or Bust

You get what you pay for with Priority Mail Express, the U.S. Postal Service’s fastest mail product. It’s not cheap, but it comes with a money-back guarantee should USPS fall short of the promised one- or two-day delivery. The nationwide service performance goal for Priority Mail Express is 96.85 percent on time. However, it’s falling…

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USPS OIG Report: Refunds and Voids – Bluebonnet Station, Austin, TX

Objective The objective of this audit is to determine whether refunds and voids for spoiled/unused customer meter stamps were valid and properly supported at the Bluebonnet Station, Austin, TX. The OIG’s data analytics identified that Bluebonnet Station had a 202 percent increase in dollars for stamp and meter revenue refunds from July 1 to December…

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OIG Report: Internal Controls Over Walk-In Revenue Refunds

Background The objective of this audit is to determine whether internal controls for issuing refunds for walk-in revenue were in place and effective at the Kissimmee, FL, Main Office. The OIG Field Financial Risk Model identified the Kissimmee Main Office, for quarters (Q) 3 and 4 fiscal year 2017, made over 50 percent of all…

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Priority Mail Express 1-day shipment refunds explained

Many mailers turned to Priority Mail Express 1-day shipping this holiday season. Employees may remind customers that they will not qualify for refunds if USPS attempted to deliver any Priority Mail Express 1-day package mailed between Dec. 22, and Dec. 25, 2015, within two business days. USPS competitors use similar refund policies during the holidays. …

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OIG: USPS managers need to better monitor refunds in Eastern area

(September 8, 2014) Postal Service managers in the Eastern region aren’t monitoring refunds at post offices even though they increased by millions over the last few years, an Aug. 27 USPS inspector general report says. For 2011 through 2013, post office refunds in the East increased by $2 million–from $6.8 million to $8.8 million–while associated…

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