NALC: Agreement reached on implementing new Article 8 provisions

August 29, 2017 In the memorandum of understanding (MOU) Re: Article 8.5.C.2 Overtime Assignments (Revised Language) (M-01886), NALC and the U.S. Postal Service agree that absent local agreement to apply the new provisions of Article 8.5.C.2.e and 8.5.C.2.f of the 2016-2019 National Agreement earlier than Oct. 1, 2017, these provisions will be effective Oct. 1,…

 Continue reading

OIG Asks: What’s your experience with First-Class Mail in the Northeast Area?

Project Title: First-Class Mail Service Performance Measurement – Northeast Area Start Date: Monday, August 14, 2017 Estimated Report Release Date: February 2018 First-Class Mail on-time service performance scores have declined since the Postal Service began consolidating mail processing facilities in June 2012. The Northeast Area, which spans from New York to Maine and includes Puerto…

 Continue reading

USPS: 7 stamps celebrating worker advocates

In honor of next week’s Labor Day observance, “The list” looks at seven American workers’ rights advocates who were honored with stamps. 1. Susan B. Anthony. Honored in 1936 with a 3-cent stamp and in 1958 with a 50-cent stamp, the famed women’s rights advocate pushed for eight-hour workdays and equal pay for equal work….

 Continue reading

Postal Customer Satisfaction: A Primer of Four Surveys

August 28, 2017 (RARC-WP-17-010) Understanding, attracting, and retaining customers is necessary for the Postal Service to thrive in an increasingly competitive marketplace. The OIG researched four postal customer satisfaction surveys and found that measuring customer satisfaction and loyalty provide a robust picture of brand health and growth potential. Enhancements to its surveys could give the…

 Continue reading