June 16, 2022 Clerk Craft Director Lamont Brooks reached an agreement with the Postal Service to extend the MOU, Re: Telework for Clerk Craft Employees at Customer Care Centers (CCCs), Customer Retention Teams (CRTs), and the Mailing Shipping Solution Center. The extension, dated June 10, 2022, was agreed to in an effort for the parties…
March 4, 2022 The Postal Service is spotlighting the efforts of retail associates during Clerks Care Week, which is March 5-11. The Clerks Care program allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips. Clerks Care has brought in more than $1.4 billion since it began in 2013….
By Dave Nyczepir – December 12, 2019 The U.S. Postal Service plans to reduce wait times on about 80 million customer calls fielded annually through a partnership with Google Cloud announced Thursday. USPS awarded Carahsoft â Google Cloudâs authorized distributor for public sector clients â a cloud contract with a $50 million ceiling covering customer…
Effective May 31, the Postal Service will no longer accept change of address orders from customers who call 1-800-ASK-USPS. The Call Center change of address functionality will be retired. Customers may continue to submit their change of address orders by visiting usps.com and accessing the âChange of Addressâ link found in the Manage Your Mail…
