USPS: Passport services continue during shutdown

USPS passport facilities can continue to provide services to customers as normal during the federal government shutdown. The U.S. State Department is still processing passport applications, the agency announced last week. Processing times remain 4-6 weeks for routine service and 2-3 weeks for expedited service. The Postal Service is encouraging employees to provide passport acceptance…

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USPS tests fingerprinting service with FBI

USPS is working with the Federal Bureau of Investigation to test fingerprinting services at two Washington, DC, Post Offices. The program allows the offices to provide fingerprinting services to customers applying for an identity history summary check (IdHSC), which lists certain information taken from fingerprint submissions kept by the FBI. An IdHSC can be required…

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USPS OIG Report: Passport to Excellence

April 11, 2016 (RARC-WP-16-008) Despite $216 million in revenue from providing passport services in FY 2015, the Postal Service has been processing fewer passport applications than before. The OIG has identified three areas of customer service that could be improved with simple changes, leading to a greater number of passport applications processed. Successful passport services…

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