USPS OIG: Can the Postal Service Improve its Passport Acceptance Process?

passport_oigIn 1975, the Postal Service began accepting passport applications on behalf of the Department of State (State Department). Today, you can submit your passport application at post offices, public libraries, and courthouses. The State Department’s Bureau of Consular Affairs, Office of Passport Services/Customer Service approves participation in the passport program.

In fiscal year 2014, the Postal Service processed about 5.2 million passport applications and earned about $166.7 million in passport revenue. Our review will determine whether opportunities exist for the Postal Service to improve its passport program.

  • Have you ever applied for a passport at a post office? What was your experience?
  • How easy was it to find Postal Service locations accepting passport applications?
  • If you had to make an appointment, how many days elapsed between your initial contact and the appointment date?
  • Were you able to have your photo taken for the passport application at the Postal Service?

Project Title: Optimization of Passport Acceptance
Start Date: April 23, 2015
Estimated Report Release Date: August 2015

Source: Can the Postal Service Improve its Passport Acceptance Process? | Office of Inspector General

One thought on “USPS OIG: Can the Postal Service Improve its Passport Acceptance Process?

  1. Union and NAME of Local/Branch
    TCAL 3800
    Office held, if any
    Maintenance Craft Director, Clerk Steward
    Most definitely
    Offer the service for 5 hours as required by the agreement with State Department which is in the ASM 422.265 …..service must be provided at least 5 hours a day…
    Here the postmaster has taken it upon himself not to offer the required hours to the public
    He has gone as far as to post hours of nearby facilities
    Lies to customers that seek passport acceptance service stating short staff
    The only reason that Drexel Hill, Pa post office is short staff is because the postmaster runs it that way
    Everyday he orders the window clerks to offer passport acceptance service less than 2 hours per day
    This potential revenue lost because the postmaster wants to make his make believe clerk hours to look good to his POOM

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