In 1975, the Postal Service began accepting passport applications on behalf of the Department of State (State Department). Today, you can submit your passport application at post offices, public libraries, and courthouses. The State Department’s Bureau of Consular Affairs, Office of Passport Services/Customer Service approves participation in the passport program.
In fiscal year 2014, the Postal Service processed about 5.2 million passport applications and earned about $166.7 million in passport revenue. Our review will determine whether opportunities exist for the Postal Service to improve its passport program.
- Have you ever applied for a passport at a post office? What was your experience?
- How easy was it to find Postal Service locations accepting passport applications?
- If you had to make an appointment, how many days elapsed between your initial contact and the appointment date?
- Were you able to have your photo taken for the passport application at the Postal Service?
Project Title: Optimization of Passport Acceptance
Start Date: April 23, 2015
Estimated Report Release Date: August 2015