In 1975, the Postal Service began accepting passport applications on behalf of the Department of State (State Department). Today, you can submit your passport application at post offices, public libraries, and courthouses. The State Department’s Bureau of Consular Affairs, Office of Passport Services/Customer Service approves participation in the passport program.
In fiscal year 2014, the Postal Service processed about 5.2 million passport applications and earned about $166.7 million in passport revenue. Our review will determine whether opportunities exist for the Postal Service to improve its passport program.
- Have you ever applied for a passport at a post office? What was your experience?
- How easy was it to find Postal Service locations accepting passport applications?
- If you had to make an appointment, how many days elapsed between your initial contact and the appointment date?
- Were you able to have your photo taken for the passport application at the Postal Service?
Project Title: Optimization of Passport Acceptance
Start Date: April 23, 2015
Estimated Report Release Date: August 2015
Source: Can the Postal Service Improve its Passport Acceptance Process? | Office of Inspector General
Union and NAME of Local/Branch
TCAL 3800
Office held, if any
Maintenance Craft Director, Clerk Steward
Most definitely
Offer the service for 5 hours as required by the agreement with State Department which is in the ASM 422.265 …..service must be provided at least 5 hours a day…
Here the postmaster has taken it upon himself not to offer the required hours to the public
He has gone as far as to post hours of nearby facilities
Lies to customers that seek passport acceptance service stating short staff
The only reason that Drexel Hill, Pa post office is short staff is because the postmaster runs it that way
Everyday he orders the window clerks to offer passport acceptance service less than 2 hours per day
This potential revenue lost because the postmaster wants to make his make believe clerk hours to look good to his POOM