PMG addresses customer service, other topics in “Business Focus” video

The importance of delivering excellent customer service is discussed by Postmaster General Megan J. Brennan in her latest “Business Focus” video. “We’re a service organization, and to attract and retain customers and generate profitable revenue, we need to continue to improve the customer experience,” she says. Brennan encourages employees to deliver excellent experiences wherever they…

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PMG Brennan addresses peak season, other topics in “Business Focus” video

In her latest “Business Focus” video, Postmaster General Megan J. Brennan discusses the recent peak delivery season, the importance of understanding customers’ expectations and delivering excellent service, in addition to other topics. Employees processed and delivered almost 16 billion mailpieces during the peak season, including a record 955 million packages between Thanksgiving and New Year’s…

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PMG thanks employees for peak season efforts

The following message is from Postmaster General Megan J. Brennan: I want to take a moment to thank you for your dedication and service to our customers this holiday season. Between Thanksgiving and New Year’s Day, you will deliver more than 15 billion pieces of mail and 900 million packages. Many of those mailpieces are…

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APWU: USPS will participate in National Day of Mourning December 5

From: Vance Zimmerman Sent: Monday, December 03, 2018 10:08 AM To: Resident Officers; Regional Coordinators; NBAs Subject: National Day of Mourning The PMG just announced that the USPS will participate in the day of mourning per 519.4 of the ELM Management just released the following statement: President Donald J. Trump has proclaimed Dec. 5 as…

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PMG shares holiday message with employees

The following message is from Postmaster General Megan J. Brennan: As Thanksgiving Day draws near, I would like to express my gratitude to each and every one of you. In another year filled with opportunities and challenges, the men and women of the United States Postal Service delivered — for our customers, the American public,…

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USPS: Year-end results reported

The Postal Service has reported its financial results for fiscal 2018 (Oct. 1, 2017-Sept. 30, 2018). Here are some highlights: • Revenue. Total revenue was $70.6 billion, up 1.5 percent compared to the previous fiscal year. The higher revenues were driven largely by continued growth in shipping and packages, where revenue reached $21.5 billion, a…

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PMG Brennan recognizes veterans

The following message is from Postmaster General Megan J. Brennan: This Veterans Day marks the 100th anniversary of the end of World War I, the milestone that established Nov. 11 as the day set aside to honor those who have served in the American armed forces. The Postal Service is proud to be one of…

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NPMHU: PMG Megan Brennan Shows Appreciation in Royal Palm P&DC

October 31, 2018 Postmaster General Megan Brennan held several town hall meetings with the mail handlers and all other postal employees at the Royal Palm P&DC in Opa Locka, Florida. The Postmaster gave her thanks and respectful appreciation for the valuable work performed by all during the horrific and dangerous week of October 22nd in…

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