USPS PMG delivers Coronavirus update to employees 

In a special “Business Focus” video released this week, Postmaster General Megan J. Brennan updates employees on the new coronavirus. The virus, also known as COVID-19, was identified late last year in Wuhan, China, and has been spreading around the world, including the United States. “The Postal Service is taking this health threat seriously, but…

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USPS PMG discusses financial health, other topics

February 27, 2020 Postmaster General Megan J. Brennan discusses the Postal Service’s financial outlook in a new “Business Focus” video released this week. To restore its financial health, Brennan says the organization is pursuing opportunities to increase revenue and drive efficiency. Other requirements include a flexible pricing system from the Postal Regulatory Commission and legislation…

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USPS: PMG Brennan updates employees on business

In her latest “Business Focus” video, Postmaster General Megan J. Brennan updates employees on efforts to compete in the package industry, including expanding Sunday and next-day delivery. “Online shopping will continue to increase and customer expectations will continue to evolve, and we are offering expanded shipping solutions to meet the changing needs of our business…

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PMG addresses customer service, other topics in “Business Focus” video

The importance of delivering excellent customer service is discussed by Postmaster General Megan J. Brennan in her latest “Business Focus” video. “We’re a service organization, and to attract and retain customers and generate profitable revenue, we need to continue to improve the customer experience,” she says. Brennan encourages employees to deliver excellent experiences wherever they…

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PMG Brennan addresses peak season, other topics in “Business Focus” video

In her latest “Business Focus” video, Postmaster General Megan J. Brennan discusses the recent peak delivery season, the importance of understanding customers’ expectations and delivering excellent service, in addition to other topics. Employees processed and delivered almost 16 billion mailpieces during the peak season, including a record 955 million packages between Thanksgiving and New Year’s…

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PMG Brennan discusses mail, other topics in “Business Focus” video

USPS is continuing to promote Marketing Mail as an effective method for businesses to promote their products and services to consumers, Postmaster General Megan J. Brennan reports in her latest “Business Focus” video. “We know direct mail works. It increases return on investment for the sender and has value for the receiver,” Brennan says. “Hard…

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PMG Brennan addresses safety, other matters in “Business Focus” video

In her latest “Business Focus” video, Postmaster General Megan J. Brennan urges employees to stay safe during hot weather. She reminds everyone to complete required safety training, which includes guidance on staying cool and tips on recognizing signs of heat stroke and heat exhaustion. “Building awareness and guarding against heat-related illnesses ensures that we all…

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USPS: PMG discusses forum, other topics in video

The National Postal Forum, USPS finances, public policy matters and other topics are addressed in Postmaster General Megan J. Brennan’s latest “Business Focus” video. In discussing the forum, Brennan says the annual industry conference helps the Postal Service generate sales and showcase emerging technologies. She also shows a brief, fast-paced video from the event that…

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