PMG addresses customer service, other topics in “Business Focus” video

The importance of delivering excellent customer service is discussed by Postmaster General Megan J. Brennan in her latest “Business Focus” video. “We’re a service organization, and to attract and retain customers and generate profitable revenue, we need to continue to improve the customer experience,” she says. Brennan encourages employees to deliver excellent experiences wherever they…

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PMG Brennan addresses peak season, other topics in “Business Focus” video

In her latest “Business Focus” video, Postmaster General Megan J. Brennan discusses the recent peak delivery season, the importance of understanding customers’ expectations and delivering excellent service, in addition to other topics. Employees processed and delivered almost 16 billion mailpieces during the peak season, including a record 955 million packages between Thanksgiving and New Year’s…

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PMG Brennan discusses mail, other topics in “Business Focus” video

USPS is continuing to promote Marketing Mail as an effective method for businesses to promote their products and services to consumers, Postmaster General Megan J. Brennan reports in her latest “Business Focus” video. “We know direct mail works. It increases return on investment for the sender and has value for the receiver,” Brennan says. “Hard…

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PMG Brennan addresses safety, other matters in “Business Focus” video

In her latest “Business Focus” video, Postmaster General Megan J. Brennan urges employees to stay safe during hot weather. She reminds everyone to complete required safety training, which includes guidance on staying cool and tips on recognizing signs of heat stroke and heat exhaustion. “Building awareness and guarding against heat-related illnesses ensures that we all…

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USPS: PMG discusses forum, other topics in video

The National Postal Forum, USPS finances, public policy matters and other topics are addressed in Postmaster General Megan J. Brennan’s latest “Business Focus” video. In discussing the forum, Brennan says the annual industry conference helps the Postal Service generate sales and showcase emerging technologies. She also shows a brief, fast-paced video from the event that…

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PMG discusses efforts to grow USPS (video)

Postmaster General Megan J. Brennan discusses workplace safety, mail and package volumes, and other topics in her latest “Business Focus” video. She urges employees to correct and report unsafe conditions in USPS workplaces. “Eliminating hazardous conditions keeps you and your co-workers safe,” Brennan says. On the operational front, the PMG reports First-Class Mail and Marketing…

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